Elements describe the essential outcomes.

Performance criteria describe what needs to be done to demonstrate achievement of the element.

1. Review agreement with social or community housing provider.

1.1 Confirm requirements of social or community housing provider to manage property and tenancies.

1.2 Access and interpret legislative requirements for social or community housing.

1.3 Analyse requirements of provider to establish the scope of services to be provided.

1.4 Confirm capacity of agency to provide required services.

2. Manage social or community housing property.

2.1 Examine and follow policies and procedures to meet requirements for managing property.

2.2 Schedule and manage cyclic property maintenance processes.

2.3 Manage processes for responding to requests for repairs.

3. Manage social or community housing tenancies.

3.1 Establish tenancy requirement requests from housing providers or case workers.

3.2 Apply legislative requirements for residential tenancies.

3.3 Manage establishment of tenancy agreement, rent and bond.

3.4 Manage breaches of tenancy agreement in consultation with housing providers or case workers.

4. Maintain relationship with housing provider and support agencies.

4.1 Identify responsibilities and boundaries of the real estate agency, housing provider and support agencies in dealing with tenancy problems.

4.2 Establish and maintain communication channels that ensure effective management of tenancies.